Shipping policy

Shipping Policy

 

Thank you for choosing us for your special day! Below are the details of our shipping policy to help you understand what to expect.

1. Processing Time

  • Ready-to-Ship Items: Orders for in-stock accessories, veils, or other ready-to-ship items will be processed within [e.g., 2-5] business days.

  • Made-to-Order Gowns: Bridal gowns are made-to-order. Please allow [e.g., 4-6 months] for production before your gown is ready to ship. This timeframe may vary depending on the designer and the season.

  • Rush Orders: If you require a rush order, please contact us before placing your order to confirm availability and any associated fees.

2. Shipping Methods & Costs

  • We ship using [e.g., UPS, FedEx, DHL, etc.].

  • Shipping costs are calculated at checkout based on your location and the weight/dimensions of your order.

  • We offer [e.g., standard, express, overnight] shipping options. Please note that shipping time does not include the processing or production time mentioned above.

3. Domestic vs. International Shipping

  • Domestic Shipping : We ship to all Canadian provinces. You will receive a tracking number once your order has shipped.

  • International Shipping: We are happy to ship to international destinations. Please be aware that you are responsible for any customs duties, taxes, or fees that may be charged upon delivery. We cannot predict or control these charges. Please research your country's customs policies before placing your order.

4. Shipping Notification & Tracking

  • You will receive a shipping confirmation email with a tracking number as soon as your order leaves our studio.

  • You can track your package by clicking the link in the email or by entering the tracking number on the carrier’s website.

5. Delivery & Responsibility

  • Once your order is handed over to the shipping carrier, we are not responsible for delays, lost packages, or damage. We recommend purchasing shipping insurance for high-value items, which may be available at checkout.

  • If a package is marked as "delivered" but you have not received it, please check with your neighbors or local post office. We are not responsible for stolen packages.

6. Damaged or Incorrect Items

  • If your package arrives damaged, please take photos of the packaging and the damaged item and contact us immediately at [Your Customer Service Email].

  • If you receive an incorrect item, please notify us within [e.g., 48 hours] of delivery so we can arrange for the correct item to be sent to you.

7. Returns & Exchanges

  • Please refer to our Returns & Exchanges Policy for details on returning or exchanging your order. Please note that special-order and made-to-order gowns are generally non-refundable.